I seriously thought I was going crazy the first couple of times this happened. I would log into the BuildDirect Facebook Page that I manage to respond to a fans comment, only to find that the comment that I was sure I saw a notification of earlier was no longer there. Than, this afternoon I actually had a full back and forth conversation with one of our fans, only to find we were talking to an empty room after all of the fan’s Facebook comments had disappeared.
At this point I had to do some investigation and realized that I haven’t been the only one experiencing these issues over the past few weeks and months. There are various Facebook threads started with these issues and I luckily found one that has some kind of ticketing process with Facebook.
My guess is that if you have landed on this page you may be experiencing the same problem.
If that is the case, I recommend you heading to this contact page specifically for Facebook comments disappearing and submit a ticket.
I’m not sure if this Facebook comment disappearing issue will be resolved via this route, but at least I feel like I am able to voice my issues with Facebook directly!
If you have encountered this issue and have found a solution I would love to hear it in the comments below!
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